Q -- Do you accept cancellations?

A -- No. The fees associated with a transaction are not refunded to me even if an order is cancelled and or refunded. Therefore once an order is placed, I do not offer cancellations. 

Q -- Where will my item ship from?

I am located in Illinois in the US.  All items will ship from here.

Q-- When will my item ship?

A -- I try my best to ship your in-stock order within 3 business days. You will receive a shipping notification email when your order is fulfilled. Please note that the tracking might not update for up to 48 hours.

If your parcel is due to be shipped on a day where the postal service is not running (e.g. National holidays), your parcel will be shipped the following business day. Bad weather conditions can also delay shipping, so please be aware that if your city is experiencing especially bad weather, shipping of your parcel may be delayed.

Pre-Order item shipping times may vary. Please check the actual listing of the item for declared shipping times. If you order a Pre-Order item along with an in-stock item, the in-stock item(s) will ship when the Pre-Order item does.  If you want the in-stock item before then, please create a new order separate from the Pre-Order.

Q -- I live outside the US.  Will I incur any fees? 

A -- Tax and duty fees may be applied for international orders, depending on your location and value of your order. The customer is responsible for these fees, so please bear this in mind and make sure you are aware of your country's import guidelines before ordering. Should you decide against paying any fees imposed on the parcel prior to it being released to you, you may reject the parcel, and it will be returned to us and we will be happy to provide a refund of the costs of the items (sans shipping costs) once we receive the parcel back in our hands.

Q -- What if my address is not correct on my order?

A -- Please contact me IMMEDIATELY to update the address.  If the order has already shipped there is nothing I can do. If item is delivered to the incorrect address, buyer assumes liability. No refunds will be given for use of incorrect addresses. 

Q -- What if I have allergies?

A --Please know that I do have a cat and dogs in my home. They are not around the things I sell however I cannot guarantee that there won’t be a hair found in the item from just being on my person. Or for that matter one of my own hairs.. LOL. So if you are highly allergic to either cats or dogs, please take caution.

Q -- How do I wash your yarn?

A -- Hand wash in cool water with wool wash. I use Eucalan, but just make sure it's made for wool for lasting knits. Use only a small amount. Too much wool wash and you will start to see bleeding. Bleeding may occur the first few washes, even though before it is sent to you, it is rinsed to clear water.

Superwash is made to be able to wash in a washing machine and dried in a dryer. However for best results, I recommend hand washing, or at least laying flat to dry. This preserve the life of the yarn.

Q -- How are your photos taken?

A -- I do my best to represent the yarn in photos. All photos are taken in natural light, however all monitors vary in color. 

Q -- How can I contact you?

A -- You can reach out to me via the Contact Us page here on the website or you can email me at karrie@freckledwhimsy.com. I try to respond with in 24 hours Monday - Friday.