Welcome to Freckled Whimsy!
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FAQ

Q -- Where will my item ship from?

I am located in Illinois in the US.  All items will ship from here.

Q-- When will my item ship?

A -- I try my best to ship your in-stock order within 3 business days. You will receive a shipping notification email when your order is fulfilled. Please note that the tracking might not update for up to 48 hours.

If your parcel is due to be shipped on a day where the postal service is not running (e.g. National holidays), your parcel will be shipped the following business day. Bad weather conditions can also delay shipping, so please be aware that if your city is experiencing especially bad weather, shipping of your parcel may be delayed.

Pre-Order item shipping times may vary. Please check the actual listing of the  item for declared shipping times. If you order a Pre-Order item along with an in-stock item, the in-stock item(s) will ship when the Pre-Order item does.  If you want the in-stock item before then, please create a new order separate from the Pre-Order.

Q -- I live outside the US.  Will I incur any fees? 

Tax and duty fees may be applied for international orders, depending on your location and value of your order. The customer is responsible for these fees, so please bear this in mind and make sure you are aware of your country's import guidelines before ordering. Should you decide against paying any fees imposed on the parcel prior to it being released to you, you may reject the parcel, and it will be returned to us and we will be happy to provide a refund of the costs of the items (sans shipping costs) once we receive the parcel back in our hands.

Q -- Do you accept returns or exchanges?

I do not accept exchanges.  

If you are truly unhappy with your item that you have received, please contact me using the Contact Us form and I will be happy to discuss what can be done to make this a happy transaction.