I won't spam you, I promise!

My newsletter is where I send out all my restock details, important updates, information, and new things to come.

I will always send out a newsletter before I post stock updates on social media. The only exception to this is if an update is really small (like leftover clubs) I will just add those to my website and I may post those to Instagram.

Please click the below link to enter in your information to begin getting my newsletter.

Sign Up Here

If you obtain a new email address, please sign up again using the new email address.

If I have available spots open, the sign up dates are the 1st to the 5th of the month.

CLICK HERE to see what is available.

If that page says there are no products available, this just means I don't currently have any spots open. Check back the next month :)

In the top right of this page it says "Account". Click here to log in.  If you have never created an account, that's ok. Create one now, and be sure to use the same email address you used to sign up for your subscription. This should give you a link to your subscription to be able to manage it.

Log into your account on freckledwhimsy.com, click on Manage Subscriptions. Click the See More Details button on the club you are wanting to view. 

From there, you can update an address, edit your payment method, and pause, skip, or cancel your subscription.

IMPORTANT: If you need to update your address it will only update it for FUTURE orders. If you need a current order to be shipped to a different address, please email me at karrie@freckledwhimsy.com with the new address so I can update the current order. 

You can see what you are subscribed to and if it is active or not. You can see the Upcoming, Scheduled, and History. Under the Upcoming and Scheduled button, you can see each upcoming month.

ShopPay is super picky when updating subscription payments as you have to do it on the specific subscription. You have to update this via a web browser, not the app. 

1. Go to https://shop.app/ (click this link) and log in. In the upper right hand corner, click the round circle that has your initial in it and choose Settings.
2. Then on the next page click on the three lines in the upper right corner and choose recurring payments.
3. Then make sure you are under “Subscriptions” and click on the Freckled Whimsy subscription.
4. At the bottom you will see “Edit Payment Method”.  Click that. 
5. If you need to edit a card that is already listed, click the three little dots to the right of the expiration date and make the edits.
6. Make sure to click on “Update”.  This should update your card for this subscription.  :)

Yes. Log into your account on freckledwhimsy.com, click on Manage subscriptions and from there you can cancel.

Please note that your cancellation doesn't issue a refund for any billing that has already occurred, but will instead prevent future charges. You'll still receive any remaining shipment(s) that have already been paid for.

Yes. Just log into your account on freckledwhimsy.com and click on Manage Subscriptions. Choose "Swap product" under the item you no longer want to receive. Choose the new club you'd like instead. This will take effect on the 1st of the month after you swap. You will see the date it will begin. 

If nothing populates when you try to search a product, this just means I don't have available inventory. However, you can just email me at karrie@freckledwhimsy.com with what you'd like to swap to and I can do it for you. Please include which club, which base, and if you want a mini. (base information can be found on the product page of the club).

Yes. Log into your account on freckledwhimsy.com, click on Manage Subscriptions. If you have more than one listed that isn't already combined, you should have the "merge subscription" option. Chose that.

If you don't see this option or all of your subscriptions, please just email me and I can combine them for you as long as they use the same payment method.

Yes, however those in stock items will not ship until the subscription does. 

If you want the in stock item to ship before the club ships, please check out separately.

You will be charged for the first time when you initially sign up. Then every month thereafter on the 1st.  (Pause, Cancel, or skip at anytime. Any action taken after your payment, will not start until the following month).

Please see each listing for specifics.

My Monthly Self Striping Club is a revolving club so there is no end date right now.   Once you sign up you will stay enrolled unless you cancel or I decide to end the club.  So when a new year rolls in, you don't have to do anything if you want to continue :)

If you have signed up for a specialty club (Harry Potter, Wednesday, Halloween, Christmas..etc) the listing will specify length of club.

All clubs ship on or before the LAST day of the month the transaction was placed.

Example: If your order is placed on December 1st, the order will ship on or before December 31st.

Sometimes clubs will be shipped earlier in the month but the final deadline is the last day of that month.

Yes! You can do this through your account log in. Choose "Swap Product". Make sure you find the same club you are in, and choose the new base that you want.

If nothing populates, this just means I don't currently have available spots, however you can just email me with what you want to swap it to and I can make the change for you since you are a current subscriber.

Please note, this new base will not start until the following month's shipment.

Please contact me IMMEDIATELY to update the address.  If the order has already shipped there is nothing I can do. If item is delivered to the incorrect address, buyer assumes liability. No refunds will be given for use of incorrect addresses. 

We completely get it, we change our minds too!

I offer cancellations but it will come with a 10% fee. The fees associated with a transaction are not refunded to me even if an order is cancelled and/or refunded.

For example, if your product total is 38.50 and shipping is $4.54 making your order total $43.04. The fee would be $4.30. Your refund would be $38.74.

If you agree to this fee, please email me at karrie@freckledwhimsy.com requesting a cancellation with your order number, name, and that you agree to the 10% fee for the cancellation. Once processed I will reply to the email to advise.

Thank you for understanding.

I try my best to ship your in-stock order within 3 business days. You will receive a shipping notification email when your order is fulfilled. Please note that the tracking might not update for up to 48 hours.

If your parcel is due to be shipped on a day where the postal service is not running (e.g. National holidays), your parcel will be shipped the following business day. Bad weather conditions can also delay shipping, so please be aware that if your city is experiencing especially bad weather, shipping of your parcel may be delayed.

Pre-Order item shipping times may vary. Please check the actual listing of the item for declared shipping times. If you order a Pre-Order item along with an in-stock item, the in-stock item(s) will ship when the Pre-Order item does.  If you want the in-stock item before then, please create a new order separate from the Pre-Order.

If you have a lost, delayed, or damaged package, please use the "Missing Mail" guide on USPS.com found HERE. If enough time has passed (15 days from the shipping date for Ground Advantage mail per this guide) and a claim needs to be filed, this will be up to you as the customer to file the claim and follow through with USPS if additional information is asked for (like photos or documents).  

The address your items will ship from is Freckled Whimsy LLC, 9957 N Alpine Rd, Suite 103, Machesney Park, IL  61115 and you can use the email address of karrie@freckledwhimsy.com.

If the claim is approved, the funds will be sent to you. If a replacement skein is needed, you will have to re-purchase. 

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information.

I try my best to ship your in-stock order within 3 business days. You will receive a shipping notification email when your order is fulfilled. Please note that the tracking might not update for up to 48 hours.

If your parcel is due to be shipped on a day where the postal service is not running (e.g. National holidays), your parcel will be shipped the following business day. Bad weather conditions can also delay shipping, so please be aware that if your city is experiencing especially bad weather, shipping of your parcel may be delayed.

Pre-Order item shipping times may vary. Please check the actual listing of the item for declared shipping times. If you order a Pre-Order item along with an in-stock item, the in-stock item(s) will ship when the Pre-Order item does.  If you want the in-stock item before then, please create a new order separate from the Pre-Order.

The simple answer is yes.

However, tax and duty fees may be applied for international orders, depending on your location and value of your order.The customer is responsible for these fees, so please bear this in mind and make sure you are aware of your country's import guidelines before ordering.Should you decide against paying any fees imposed on the parcel prior to it being released to you, you may reject the parcel, and it will be returned to us and we will be happy to provide a refund of the costs of the items (sans shipping costs) once we receive the parcel back in our hands.

Limited allowance. Fees and shipping charges are subtracted from original sale amount.

Return must be initiated within 30 days from ship date. Returns MUST be in original condition, packaging, and from a smoke free home. Yarn must be in original skein and UNCUT. If these are not met and item is returned anyway, you forfeit the entire refund including the item(s). For an approved return, there will be a 10% restocking fee. The shipping fees (initial and return label fee) will also be deducted from the return.

For example, if your product total is 38.50 and shipping is $4.54 making your order total $43.04. The fee would be $4.30. Therefore taking the total of $43.04 - $4.54(shipping fee to you) - $4.54 (shipping back to me) - 10% fee of $4.30, your refund would be $29.66.

If you agree to these terms, you can begin a return request by using this link below

START A RETURN HERE

In order to exchange an item, please review the FAQ for "Do you accept Returns?".

You will need to return the original item and then purchase the item you would like instead. All guidelines for a return must be met to qualify.

I do my best to represent the yarn in photos. However I also have samples knit and I have no control over those photos. However I only post photos that I feel represent the yarn faithfully. With that said, all monitors and devices are different so results may vary.

Hand wash in cool water with wool wash. I use Eucalan, but just make sure it's made for wool for lasting knits. Use only a small amount. Too much wool wash and you will start to see bleeding. Bleeding may occur the first few washes, even though before it is sent to you, it is rinsed to clear water.

Superwash is made to be able to wash in a washing machine and dried in a dryer. However for best results, I recommend hand washing, or at least laying flat to dry. This preserve the life of the yarn.

According to industry standards, a typical yarn ball (around 50g) can contain up to three knots, though most skeins will have significantly less or even none at all;this means that a few knots are considered acceptable, but a large number would be considered poor quality yarn.

I strive for ZERO knots in my yarn. However, there may be one that gets through my quality checks but this is not typical.

Joins in the yarn from the manufacture of the bare yarn is not considered a knot and I have zero control of these.

I try my absolute best not to have dye transfer between the colors in my stripes. However I am not perfect and neither is hand dying yarn. You may find this once in a while and is just a part of the process of dying yarn.

You may also experience this when you are washing your hand dyed items. My process includes heating to the appropriate temperature for the recommended amount of time and adding a mordant for fixation of the dye. However, some dyes do not behave, especially if subjected to a harsh detergent or hot water.