Shipping policy

Shipping Policy

All orders are carefully packed and dispatched from our studio. Below you will find our processing timelines, tracking details, and pre-order guidelines.

Processing & Fulfillment Timelines

  • In-Stock Items: Orders containing in-stock yarn are processed and shipped within 3 business days.

  • Holidays & Weekends: Packages do not ship on federal/postal holidays or weekends. Orders scheduled to dispatch on a non-operational postal day will ship the following business day.

  • Severe Weather Delays: Inclement weather conditions affecting our local area or transit hubs may cause temporary transit delays.

Pre-Orders & Combined Shipments

  • Turnaround Times: Pre-order, dyed-to-order, and club items have specific production schedules. Estimated shipping windows are stated directly on the individual product listing.

  • Combined Shipping Policy: If you purchase an in-stock item in the same order as a pre-order item, the entire order will be held and shipped together once the pre-order is ready.

  • Separate Shipments: To receive in-stock skeins immediately, please place a separate order for your in-stock items.

Tracking & Delivery

  • Shipping Confirmations: Once your shipping label is printed, you will receive an automated email confirmation with tracking information.

  • Tracking Status Updates: Carriers (USPS/UPS) may take up to 48 hours to scan and update the tracking status after receiving the package.

  • Address Accuracy: Please double-check your shipping address prior to placing an order. We are not responsible for packages misdelivered due to incorrect addresses entered at checkout.