• The Nature of Hand-Dyed Goods: Clarifying that skeins within the same colorway naturally vary and that screen colors may differ slightly from real-world yarn.
  
  
• Pre-Orders & Clubs: Stating turnaround times, non-refundable deposit terms, and ship windows.
  
  
• Lost or Delayed Packages: Defining where your responsibility ends once a package is handed over to the postal carrier (USPS/UPS).
  
  
• Order Cancellations & Refusal of Service: Giving you the legal right to cancel fraudulent orders or refuse service to abusive customers.
  
  
• Intellectual Property: Protecting your branding, product photography, colorway names, and pattern designs.
  
  

Terms of Service

1. Overview & General Conditions

2. Hand-Dyed Yarn & Product Characteristics

• Artisanal Nature & Variations: All yarn and fiber products are hand-dyed in small batches. Due to the nature of the hand-dyeing process, slight color, speckle, and saturation variations occur between skeins—even within the same dye batch. Alternating skeins every two rows when working on larger projects is recommended.
  
  
• Color Accuracy: We strive to display product colors as accurately as possible in our photographs. However, actual colors may vary depending on your monitor settings, screen brightness, and viewing environment.
  
  
• Fiber Care: Care instructions are provided with each base. We recommend hand washing in cool water and laying flat to dry to preserve color and fiber integrity. Minor color bleed on the first wash can happen with saturated or intense colors.
  
  

3. Pre-Orders, Clubs, & Custom Orders

• Turnaround Times: Pre-orders, yarn clubs, and dyed-to-order items have stated production windows listed on the product page. These estimated timelines may occasionally shift due to supply chain or production delays.
  
  
• Combined Shipping: In-stock items purchased in the same transaction as pre-order items will ship together once the pre-order is complete unless separate orders are placed.
  
  
• Cancellations on Pre-Orders: Because materials and dye allocations are reserved immediately upon ordering, pre-orders and club memberships cannot be canceled once dyeing has commenced.
  
  

4. Pricing, Billing, & Order Accuracy

• Price Changes: Prices for our products are subject to change without notice.
  
  
• Billing Information: You agree to provide current, complete, and accurate purchase and account information for all orders.
  
  
• Order Modifications: In the event that we need to change or cancel an order (e.g., in the case of an inventory discrepancy or pricing error), we will notify you via the email address provided at checkout.
  
  

5. Shipping & Delivery

• Fulfillment: In-stock orders are processed and shipped within our standard processing window.
  
  
• Carrier Responsibility: Once an order is transferred to the carrier (e.g., USPS, UPS), shipping transit times, delays, and deliveries are handled by that carrier.
  
  
• Address Accuracy: Customers are responsible for providing an accurate shipping address at checkout. We are not responsible for packages delivered to incorrect addresses provided by the buyer.
  
  
• International Orders: International customers are responsible for all applicable customs fees, import duties, tariffs, and taxes imposed by their destination country.
  
  

6. Returns, Exchanges, & Refunds

• Eligible Returns: Returns are accepted on a limited basis and must be initiated within  14 days of the delivery date. Items must be uncut, in their original skein/hank condition with packaging intact, and from a smoke-free home. Approved returns are subject to a 10% restocking fee, and all shipping costs (both outgoing and return transit) are deducted from the final refund amount. Non-compliant returns forfeit both the refund and the item(s).
  
  
• Final Sale Items: Custom dye orders, pre-orders, club subscriptions, digital downloads, and wound yarn cakes are final sale and non-refundable.
  
  
• Damaged or Incorrect Items: If your order arrives damaged or incorrect, contact us within 7 days of delivery with photos so we can make it right.
  
  

7. Intellectual Property

8. Limitation of Liability & Disclaimers

9. Governing Law

10. Contact Information

• Business Name: Freckled Whimsy LLC
  
  
• Email: karrie@freckledwhimsy.com
  
  
• Mailing Address: 3600 East State Street Suite 1A Rockford IL 61108